Siebel Operations using Inbound E-mail Database Operations Business Service

Hi all, While working with Siebel workflows i came across this Business Service “Inbound E-mail Database Operations” which I found very useful. It has the following methods.

Method Name	Comment
AttachFile	Creates an attachment record.
DeleteRecord	Deletes a record.
ExpandBCTemplate	Substitutes values in a template.
FindRecord	Finds a record. This method recognizes the CaseInsensitive parameter in the CFG file. By default, the CFG file is configured to perform case-sensitive searches.
FindRecordEx	Matches contacts when processing inbound email. Only Siebel Email Response uses this business service. This business service finds all contacts in the Siebel database with a primary or alternate email address that matches the From email address of the inbound email and then associates each contact with the email activity record.
GetFieldValues	Gets the field values from a record.
GetRecordList	Gets a list of records.
InsertRecord	Inserts a record.
UseLocale	Designates the hour clock for the server. A value of False (the default) indicates the server runs on a 24-hour clock. A value of True indicates the server runs on a 12-hour clock. The Run Process workflow receives the date (Planned) from the driver in 24-hour format. Workflow executes the request on the server side. Siebel Server can run on a computer using a 12-hour or 24-hour clock.

While working in workflow it can be used as a alternative for Query Siebel Operation, to perform Search Operation also it can be used for various other methods mentioned above.

It is easy to use ,we need to pass the following argument in input and can store the output in Process properties for further use.

The following arguments need to be passed as input 

Input Argument	Description
BusComp	Name of Business Component
BusObject	Name of Business Object
QueryField	Field to Query
ValueField	Field whose value to get

and in the output argument the value can be stored in Process property.

for more details you can refer bookshelf http://docs.oracle.com/cd/E14004_01/books/eMail/eMail_BusServMeth5.html

cheers..