Tuesday 27 December 2016

Siebel eMail integration : Part Two, Monitoring a Mailbox

for better understanding of siebel email integration lets know some important server components.

Siebel Communication Components

Communications Session Manager (CommSessionMgr): Used with CTI/Voice Integration

Communications Configuration Manager (CommConfigMgr): Used with CTI/Voice Integration

Communications Inbound Receiver (CommInboundRcvr): Receives inbound work items and, in some deployments, queues them for processing by Communications Inbound Processor. Work items can include email messages (for Siebel Email Response).

Communications Inbound Processor (CommInboundProcessor): For deployments of Siebel Email Response supporting nonreal-time work items, this component processes inbound work items that were queued by Communications Inbound Receiver.

Communications Outbound Manager (CommOutboundMgr): Processes outbound communications, for email, fax, wireless messages, or page channels. Supports communication requests, whether directly or through Siebel Workflow. Responsible for Sending Mails Notification

Page Manager (PageMgr): Used to send pages by the Send Page command.

Email Manager (MailMgr): Used to send email by some workflow processes in Siebel Workflow.

these components are a part of Communications Management component group, for Siebel Email Integration we require these components to be online.

First step is to enable the Communications Management component group ,synchronize the components, restart Siebel servers(Enterprise and gateway both) and verify the components are Online. Please refer the post to enable these components

Next step is Configuring Siebel to Monitor a Mailbox,

In this setup we require

  1. Mailbox (POP Enabled)
  2. CIP (Communication Inbound Processor)
  3. CIR (Communication Inbound Receiver)
  4. Response Group 
  5. Communication Profile (already created in Previous post)

Response Group, is responsible for defining the Mailbox to monitor and the workflow to call that will read and process the mails.

  1. Navigate to Administration -- Communication, All Response Group and provide the Name, Service Name as workflow Process Manager and Status as Active.

     2. Define the Profile we created in Previous step and verify Mailbox details

    3. Provide Input arguments, Generally the name of workflow that reads and processes the mails.

after defining the Response group Active it and Submit Response Group Changes.

Now verify the configuration by sending Test mail to mailbox, it should be read by CIR, and should be automatically removed from mailbox.
This can also be verified from /SBA_81/siebsrvr/bin/incoming folder where the processed emails are temporarily stored.
Hope this was helpful, comments are always welcome :-).

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