Tuesday, 27 December 2016

Siebel eMail integration : Part Two, Monitoring a Mailbox

for better understanding of siebel email integration lets know some important server components.

Siebel Communication Components

Communications Session Manager (CommSessionMgr): Used with CTI/Voice Integration

Communications Configuration Manager (CommConfigMgr): Used with CTI/Voice Integration

Communications Inbound Receiver (CommInboundRcvr): Receives inbound work items and, in some deployments, queues them for processing by Communications Inbound Processor. Work items can include email messages (for Siebel Email Response).

Communications Inbound Processor (CommInboundProcessor): For deployments of Siebel Email Response supporting nonreal-time work items, this component processes inbound work items that were queued by Communications Inbound Receiver.

Communications Outbound Manager (CommOutboundMgr): Processes outbound communications, for email, fax, wireless messages, or page channels. Supports communication requests, whether directly or through Siebel Workflow. Responsible for Sending Mails Notification

Page Manager (PageMgr): Used to send pages by the Send Page command.

Email Manager (MailMgr): Used to send email by some workflow processes in Siebel Workflow.

these components are a part of Communications Management component group, for Siebel Email Integration we require these components to be online.

First step is to enable the Communications Management component group ,synchronize the components, restart Siebel servers(Enterprise and gateway both) and verify the components are Online. Please refer the post to enable these components

Next step is Configuring Siebel to Monitor a Mailbox,

In this setup we require

  1. Mailbox (POP Enabled)
  2. CIP (Communication Inbound Processor)
  3. CIR (Communication Inbound Receiver)
  4. Response Group 
  5. Communication Profile (already created in Previous post)


Response Group, is responsible for defining the Mailbox to monitor and the workflow to call that will read and process the mails.

  1. Navigate to Administration -- Communication, All Response Group and provide the Name, Service Name as workflow Process Manager and Status as Active.






     2. Define the Profile we created in Previous step and verify Mailbox details












    3. Provide Input arguments, Generally the name of workflow that reads and processes the mails.











after defining the Response group Active it and Submit Response Group Changes.























Now verify the configuration by sending Test mail to mailbox, it should be read by CIR, and should be automatically removed from mailbox.
This can also be verified from /SBA_81/siebsrvr/bin/incoming folder where the processed emails are temporarily stored.
Hope this was helpful, comments are always welcome :-).

<-- Previous Post -->                                                   <--Next Post-->

10 comments:

  1. Your Blog is amazing...Thanks for sharing this helpful article..

    Education
    Technology

    ReplyDelete
  2. I just found this blog and have high hopes for it to continue. Keep up the great work, its hard to find good ones. I have added to my favorites. Thank You.
    lookup email

    ReplyDelete
  3. Nice to be visiting your blog again, it has been months for me. Well this article that i’ve been waited for so long. I need this article to complete my assignment in the college, and it has same topic with your article. Thanks, great share. find personal email

    ReplyDelete
  4. Thanks for a very interesting blog. What else may I get that kind of info written in such a perfect approach? I’ve a undertaking that I am simply now operating on, and I have been at the look out for such info. www.hotmail.com

    ReplyDelete
  5. An email extractor is sometimes called an email spider. It operates much in the same way that Google uses an automated spider to crawl the internet looking for web pages. extract email addresses from website online

    ReplyDelete
  6. I really like your writing style, great information, thankyou for posting receive and send fax from computer windows 10

    ReplyDelete
  7. With email gathering programming you will pitch the best possible crowd which is the greater part the fight. CBT Bulk Email Sender

    ReplyDelete
  8. This is a great inspiring article.I am pretty much pleased with your good work.You put really very helpful information.. 3M AURA DISPOSABLE PARTICULATE DISPOSABLE PARTICULATE RESPIRATOR 9205+

    ReplyDelete

  9. This is really a nice and informative, containing all information and also has a great impact on the new technology. Check it out here:share file

    ReplyDelete
  10. Siebel eMail integration streamlines communication, enhancing efficiency and improving customer relationships. Similarly, the Hayati Pro Ultra offers a seamless and satisfying vaping experience, combining performance and convenience for those who demand quality in every session

    ReplyDelete

Siebel GoTo View - Handling Realtime cases

 Hello All,  We all must have used GoTo view functionality of siebel to navigate to a particular view from current view. What if the require...