Siebel eMail integration : Part Three, Reading a Mail and sending reply

In this Post i will explain setup of Response Mail in reply to an incoming mail.

Goal : Configure a Template to return the user with the Help template listing the right steps of using the Functionality and correct template syntax.

We can use the Vanilla workflow eMail Response - Process Service Request for configuring this ..

Some Important BS used in the Process:

More details about the BS is available on Bookshelf

• First step is to read the workflow and understand what does we require from it, it contains certain validations and checks on Email , Organization.

• Extract the required fields using Workflow Utility BS, we require these fields for further processing.

Sender's Email

Subject

Body

Receiver's Profile

Time etc..

• Call Sub Process based on subject keyword, In this case we are calling HELP sub process to send us help template.

Finally define the action to be done in Sub Process.

Here we are sending back mail to the recipient from which we received mail. Refer this to understand how to send mail using workflows.

Working Sample Mails :

Incoming Mail: 

Response Mail :

Hope this was helpfull,,, keywords can be setup as per your choice... 

<--Previous Post-->               <--First Post-->         <--Next Post-->

Configuring a Workflow to Send Email Notification

Hi all, recently i had a requirement where i  hadto configure a step in workflow to alow notification to be send to user as Email.
this can be done by invoking Business Service Outbound Communication Manager using a workflow or using a custom script.

I used the below approach.

1. Create a Business Service step in workflow.
     Service Name : Outbound Communications Manager
     Service Method : CreateRequest

2. Pass the Required arguments as Input in the Business Service step.
    CommProfileOveride : Test Exchange Profile
    SourceIdList : ObjectId (rowid of the record whose value will be substituted in Email Template)
    TestAddress : Email Address to send mail (Overrides the value specified in Recipient group)
    RecipientGroup : Recipient List to Send mail to  (Optional)
    PackageNameList : Name Of Email Template








the method CreateRequest submits a request to server and that request us processed Asynchronously,
method CreateRequestSync can be used to create synchronous request.

Also, there is another method of Outbound Communications Manager to Send mail "SendMessage". I will explain difference of both method in my next post...