Hi All,
Recently one of our application user encountered a issue wherein attachment does not open for him only for a particular Service Request.
My first reaction to this was maybe it could be because of some Pop-up blocker setting of browser.
Only a blank pop-up was opening on clicking the Attachment hyperlink.
I tried to make some Browser settings as this type of issue where blank popup appears when trying to open a pick applet or MVG appears where Siebel ActiveX objects get corrupted or are not accessed because of browser security setting, but still the same issue.
So finally i tried to compare the record where the Attachment was opening to the error one and shockingly to my knowledge the issue was Attachment name length.
Recently one of our application user encountered a issue wherein attachment does not open for him only for a particular Service Request.
My first reaction to this was maybe it could be because of some Pop-up blocker setting of browser.
Only a blank pop-up was opening on clicking the Attachment hyperlink.
- Popup Appearing when trying to open Attachment.
I tried to make some Browser settings as this type of issue where blank popup appears when trying to open a pick applet or MVG appears where Siebel ActiveX objects get corrupted or are not accessed because of browser security setting, but still the same issue.
So finally i tried to compare the record where the Attachment was opening to the error one and shockingly to my knowledge the issue was Attachment name length.
- The Maximum length of attachment can be 170 characters only
- If the length exceeds 170 characters attachment won't open rathe a blank popup appers
- As per the bookshelf this is a product bug and more information can be found in Doc ID 1999159.1 oracle support
- So the solution is very simple keep Names Simple and Short :-)
