Sunday 29 March 2015

An Introduction to Siebel CRM

Oracle Siebel CRM

Oracle Siebel CRM is the world's most complete customer relationship management solution. Siebel CRM is available in many different modifications tailored to the specific needs of specified industries and covering completely the management of the following processes: sales, service, contact center, marketing, customer loyalty management and partner management in the following market verticals:
  • Automotive;
  • Consumer Goods;
  • Industrial Manufacturing;
  • Life Sciences;
  • Media and Entertainment;
  • Travel and Transportation;
  • Communications;
  • Financial Services;
  • Healthcare;
  • High Technology;
  • Public Sector;
  • Retail;
  • Utilities.
With each of these versions Oracle Siebel provides out-of-the-box functional solutions, while many system modules are modified to the requirements of a specific industry. At first glance, this creates the impression of a great complexity of the system, but in practice it is invaluable for the accurate reproduction of the customer’s specific business model in the CRM system, and also for the access to ready-made successful business models and best practices from around the world.
Based on the specific functionality, the Oracle Siebel modules are grouped as follows:

  • Sales;
  • Mobile and Handheld;
  • Quote and Order Capture;
  • Sales Analytics;
  • Collaboration - integration with Micoroft SharePoint;
  • Siebel Server Sync for Microsoft Exchange Server;
  • Partner and Channel Management.
Offers and Orders
  • Quote and Order Lifecycle Management;
  • Dynamic Catalog;
  • Product and Catalog Management;
  • Dynamic Pricer;
  • Product and Pricing Analytics.

Pricing Management

  • Advanced Pricing;
  • Dynamic Pricer;
  • Deal Management.
Marketing and Loyalty Systems
  • Marketing Resource Management;
  • Campaign/Dialogue Management;
  • Loyalty Management;
  • eMail Marketing;
  • Events Management;
  • Web Marketing;
  • Marketing Analytics.
Customer Service
  • Siebel Contact Center;
  • Siebel Field Service;
  • Siebel Help Desk;
  • Siebel Mobile Solutions;
  • Siebel Contact Center and Service Analytics;
  • Oracle CRM Call Center On Demand.
SelfService and e-invoicing
  • E-Commerce;
  • iStore;
  • E-Support;
  • Self-Service E-Billing.

  • Partner Portal;
  • Partner Manager;
  • Partner Analytics.

Business Intelligence

The Oracle Business Intelligence applications support more than ten different functional areas through fully integrated best practices for analysis, key performance indicators (KPI); metrics and workflows for analysis. Oracle Business Intelligence provides access to key information to everyone in the organization who has the required rights, thereby ensuring a solid basis for making faster and better business decisions related to optimizing the use of resources, reducing costs, improving operations, etc., in a wide range of processes - from sales through human resource management to purchasing.

Customer Data Integration

Oracle Customer Hub is a customer data integration (CDI) solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.

Siebel CRM Technology

Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Deployment, Diagnostic, Integration, Productivity, and Mobile services.
Oracle Siebel CRM delivers comprehensive on premise and on demand CRM solutions. The second option does not require the purchase of software licenses and hardware to install the application, but a monthly subscription fee for as many users as required.

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