Error when Invoking siebel webservice from external System SBL-EAI-04313

Hello All,

Recently we faceed an issue where external system which was using Siebel Inbound web services to push data in Siebel had error

<SOAP-ENV:Fault> <faultcode>SOAP-ENV:Server</faultcode> <faultstring>There is no active Web Service with operation named 'http://siebel.com/web:Member Upsert'.(SBL-EAI-04313)</faultstring> <detail> <siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault"><siebelf:logfilename>EAIObjMgr_enu_0021_22020145.log</siebelf:logfilename><siebelf:errorstack> <siebelf:error> <siebelf:errorcode>SBL-EAI-04313</siebelf:errorcode><siebelf:errorsymbol>IDS_EAI_WS_OP_NOT_FOUND</siebelf:errorsymbol><siebelf:errormsg>There is no active Web Service with operation named 'http://siebel.com/web:Member Upsert'.(SBL-EAI-04313)</siebelf:errormsg> </siebelf:error> </siebelf:errorstack> </siebelf:siebdetail> </detail> </SOAP-ENV:Fault>

since the error is quite clear that the external system is not able to find the method defined in the web service so following probable chances were ommited.

• EAI Component unavailable
• Wrong XML formatting 
• Session Information not available  

after a while i found that the issue was of the parameter Binding provided with the web service port.
I had used SOAP_RPC_LITERAL after changing it to SOAP_DOC_LITERAL the issue was resolved .

Follow the following steps to change the Port.

• Navigate to Web Service Administration Screen

• For the selected web service change the value of Binding 

• Clear Cache and you are done.

i will share more details regarding the ports and binding methods in next post.

hope this was helpful..