Monday 26 December 2016

Siebel eMail integration : Part One, setting communication profile

Hello All,

In this series i will explain Siebel Email Management and related concepts, Profiles, Outbound Components, Inbound Requests.

Siebel Supports 3 types of communication. 

1. Session-based or interactive communications. Through Siebel CTI and CTI middleware products. 

2. Inbound communications. Supports integrating to third-party email servers and processing
inbound email, for Siebel Email Response deployments. For more information, see Siebel Email
Administration Guide.

3. Outbound communications. Supports integrating to a variety of third-party communications
systems such as email servers to send outbound communications. For more information, see
Siebel Email Administration Guide.

we will cover the 2nd and 3rd section in this series.

Defining/Setting Communication Profile, 

The first step to setup any commuication process is defining a communication profile, where we provide POP, SMTP, Port details.

POP :Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client

IMAP :The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. 
While the POP3 protocol assumes that your email is being accessed only from one application, IMAP allows simultaneous access by multiple clients. This is why IMAP is more suitable for you if you're going to access your email from different locations or if your messages are managed by multiple users.

SMTP :Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet.

Ports :Port on which SMTP, POP listen the incomming/outgoing requests

110, POP
995 , POP (SSL/TLS)
25, SMTP

Steps to setup communication profile

1.Navigate to Administration -- Communication , Communication Profile view 

2.Under Profile View Provide the required Details 

deafult port for SMTP is 25 and POP is 110, so you do not need to explicitly provide those unless mailbox is some addition configuation of TLS or SSL.

3.POP server is required when you require inbound communication i.e. Monitor a mailbox 
for outbound communication only SMTP server is required i.e. server to send emails

4.After the details are provides Reload Communication Profile and test.

Hope his was helpful... In next post i will explain how to read a Particular Mailbox using siebel communication components i.e. CIP (Communication Inbound Processor) and CIR (Communication Inbound Receiver). 
Any suggestions are always welcome :-) ..

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